JetBackup Community Forums

Hello, Yeah, it seems to work now. This month we had 3 backups done. One on 3rd of May, one on the 7th and one on the 10th. The one on the 7th was the one with problems (probably was running the bugged version), although not all users were affected. For example, the ones below were affected. On the ...

Hello, I re-analyzed the logs and looked into the account manually on the backup server. The snapshot from the date that the client was trying to restore from was actually empty, therefore your tutorial of manual restoration wasn't helping me. The backup being empty led to the error during the resto...

Hello, A client of ours just tried to fully restore his account and it failed. I know that it first terminates the user and then recreates the account from the jetbackup server. In this situation, it gives the following error: [07/May/2018 14:49:23 +0100] Letting the server to cool down for 8 second...

Hello,

I opened a ticket.

Thank you.

Hello, A user was trying to restore some folders from its home directory through cPanel -> Jetbackup -> File Backup, but we got some error notifications. Below are the log entries: [20/Mar/2018 20:18:17 +0200] Downloading backup to local location... [20/Mar/2018 20:18:17 +0200] Copying dir /public_h...

Hello Eli,

I think I've removed all sensitive data from the output. Was there something that I've missed?

I will open a ticket with your support team.

Thank you.

Hello,

We upgraded Jetbackup to Edge version 3.2.11. Upon trying to download a Compressed cPanel archive

[ **** TEXT REMOVED **** ]

Is anyone aware of this bug? Is there a way around it?

Looking forward to your response.

Thank you.

Hi, I've run jetapps -f update on both servers and I got the following: [root@server1 ~]# jetapps -f update No update/install package is available for jetapps No update/install package is available for jetapps-repo No update/install package is available for jetapps-cpanel No update/install package i...

Hello Eli, I am using the Edge version on both of the affected servers: "Status: Installed - EDGE Tier 3.2.8" Neither one has Cloudlinux enabled in the "Performance Settings" page. One server has Centos 7 installed and the other one has Cloudlinux but has enabled ionice and renic...

Hello, I made some changes in the settings page in Jetbackup -> General Settings -> Workspace Directory. I put /backup/jetbackup_restores as a workspace directory, but I keep getting emails of the form: Subject: JetBackup failed to delete file/folder Message body: The path you provided is protected ...