JetBackup Community Forums

I had a working SSH destination, but all the sudden it's not working. Validation fails, and the logs does not reveal much info.

Please assist

Hi,

Which JetBackup version ?

I'm using stable Tier 4.0.4-1

Please try the following -

1. Edit backup destination
2. Set new ssh credentials
3. Leave the "key" field empty

It should try and login, if successful -> it will push the key to the remote destination.
If not, can you confirm a simple ssh login from the server itself to the backup destination works ?

For example -

ssh user@1.1.1.1

Please clarify

Thanks !

Loggin in from source server to backup server works ok.

I tried editing but I got "Error:Unable to create destination dir"

Are you using root or "regular" user to connect ?
What exactly did you configured inside "Backup Directory" section ?

I'm using root, and for Directory It's currently set as "/home/storage/server12.mydomain.com/accounts" I have also tried adding it with "./" But still same issue

I have exactly the same problem, until yesterday it worked perfectly, today I do not know what happened and I can not contact anyone to help me solve this.

josephh wrote: ↑October 30th, 2018, 8:44 pm I'm using root, and for Directory It's currently set as "/home/storage/server12.mydomain.com/accounts" I have also tried adding it with "./" But still same issue

ricrey wrote: ↑October 30th, 2018, 9:50 pm I have exactly the same problem, until yesterday it worked perfectly, today I do not know what happened and I can not contact anyone to help me solve this.

Hello @josephh and @ricrey,

Unfortunately, this would be difficult to diagnose further over the forum. We would recommend emailing support@jetapps.com or submitting a ticket for FREE 24/7/365 Support so we can QUICKLY resolve this issue for you. If there is any other questions you have in the meantime, please let us know.