JetBackup Community Forums

It appears to be an issue particular to your environment. Please create a ticket with our help desk by emailing support@jetapps.com or visiting the link below because we MAY need access to your servers and don't want to work over a public forum, for security concerns. Thank you! https://www.jetapps....

Hi, Thank you for your inquiry. At this time we do not offer a trial license but we do offer a 7-day money back guarantee for all NEW services ordered. You may try the license for 7 days and if after that time you are unsatisfied, please email us at billing@jetapps.com to request a refund. Thank you...

Mike, We sincerely apologize for the inconvenience this issue has caused you. It has recently come to our attention that our Helpdesk software prevented certain tickets from received by our support staff. This particular issue only affected email-to-ticket creation and installation requests although...

Hello Mike, We're very sorry for the inconvenience. As of 4:12PM today we identified a potential issue with our mailserver related to an upgrade, and this information has been forwarded to our Developers for a resolution. To clarify, we do have 24/7/365 support and are working on resolving this issu...

Hi,

This is a known issue that we will be fixing in 3.0.11 which will be released on Monday! Please email us at support@jetapps.com for any further questions or concerns regarding the upgrade.