JetBackup Community Forums

Hello Everyone, We are excited to announce the release of Interworx Panel Support to the JetBackup 5.3.0 ALPHA Tier! JetBackup 5 is our fastest, most secure, versatile, and reliable version yet! Now with even more highly requested destinations supporting incremental backups to choose from! See our J...

Hello ludolugo, This issue is generally caused by the "samerole" database flag for the IPv6 ::1 entry in the pg_hba.conf file, which can cause the above mentioned error during backup of a PostgreSQL database for accounts. In pg_hba.conf: host samerole all ::1/128 md5 We are aware of certai...

Hello @ezols, Thanks for reaching out regarding JetBackup MC! Per the System Requirements, JetBackup MC only supports CentOS 7, and CentOS 8 is not supported at this time. These are the minimum system requirements for installing JetBackup Management Console: A clean CentOS 7.X Minimal Install 2.2GHz...

Hello Lightingers, Thank you for reaching out via our forums. Unfortunately the error logged by JetBackup will be somewhat generic, but this issue is normally caused by permission issues on the mongodb socket file. Can you please verify that the socket file is owned by user/group mongod:mongod with ...

Hello jpringle1, Here are a couple of steps you could check to troubleshoot your issue: - In the screenshot provided, the backup directory path is currently set to ./, try specifying the absolute path of the backup directory for your ssh user (/home/sshuser/backuppath) when adding the destination. -...

JetBackup 5.1 has now been released to the EDGE tier. This release includes a new incremental backup engine and support for S3-Compatible Destinations, including Amazon S3, Wasabi, DigitalOcean Spaces, Backblaze B2 and more ! We'd like to invite everyone to checkout our new Backup Engine and see wha...

JetBackup 5.1 has now been released to the EDGE tier. This release includes a new incremental backup engine and support for S3-Compatible Destinations, including Amazon S3, Wasabi, DigitalOcean Spaces, Backblaze B2 and more ! We'd like to invite everyone to checkout our new Backup Engine and see wha...

Hello @kolapsnet, We are very sorry to hear of this issue. We would highly recommend submitting a ticket to support@jetapps.com so we can check and advise if there are any configuration issues on your server. In the meantime, we can see that for Hetzner Storage boxes only the /home/ directory is wri...

Hello Lightingers, I can see that the API command you provided has a minor typo with the "schedules[]" parameter. (schedule needs to changed to schedule s ) Also, I made a minor correction to the time parameter to "0100", assuming the intended scheduled time was 1am. ;) jetapi ba...

Hello Lightingers, Thank you for getting back to us! :) We can see that the syntax wasn't correct, and it appears that our documentation for the manageSchedule API command was not accurate for this parameter. We will be correcting this and apologize for any confusion caused. Please see below for the...