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Search found 23 matches

by ofir
March 27th, 2019, 9:16 am
Forum: JetBackup
Topic: Synology.
Replies: 5
Views: 722

Re: Synology.

Hi Jeff, After several tests, I have noticed that Synology DSM 5 is different than DSM 6+ It would be great if you could open a support ticket via https://www.jetapps.com/#contact, and allow me to further investigate this. (please mention that the ticket was opened according to this forum conversati...
by ofir
March 26th, 2019, 8:45 am
Forum: JetBackup
Topic: Create New Destination - SFTP results in "Error:Unable to create destination dir"
Replies: 3
Views: 451

Re: Create New Destination - SFTP results in "Error:Unable to create destination dir"

Hi,

When logging in manually you should implement the escaping,
When setting with JetBackup the escaping will be automatically.

Anyway, this is a bit awkward, It seems that the destination creation should have work.
What JetBackup version are you running?
by ofir
March 24th, 2019, 9:53 am
Forum: JetBackup
Topic: Create New Destination - SFTP results in "Error:Unable to create destination dir"
Replies: 3
Views: 451

Re: Create New Destination - SFTP results in "Error:Unable to create destination dir"

Hi, For FTP and SFTP JetBackup using the LFTP library. The LFTP lib requires the remote server will supports `mv`, `ls`, and `mkdir` commands, over the FTP protocol. Can you please try to create a command line connection using the JetBackup LFTP and test those command? You can create the connection ...
by ofir
March 24th, 2019, 9:41 am
Forum: JetBackup
Topic: Problem restoring mail
Replies: 1
Views: 303

Re: Problem restoring mail

Hi,

Thank you for your feedback.
The email restore is a known issue on JetBackup 4.0.11 and 4.0.12

The fix for this bug will be released with JetBackup 4.0.13
Until then, you can open a support ticket to get a patch for it (or we can implement it for you)
https://www.jetapps.com/#contact

Thank you.
by ofir
March 17th, 2019, 8:41 am
Forum: JetBackup
Topic: Column count of mysql.proc is wrong
Replies: 2
Views: 334

Re: Column count of mysql.proc is wrong

Hi Cosmin,

Thank you for sharing your issue with us.

Can you please try to execute a regular bash dump to the database and share the screen with us?
(The DB can be dump by: `mysqldump DB_NAME > DB_NAME.sql`)

Regards.
by ofir
March 13th, 2019, 8:40 am
Forum: JetBackup
Topic: Synology.
Replies: 5
Views: 722

Re: Synology.

Hi,

Can you please try to create a normal SSH connection via command line to that destination server?
(ssh -p SERVER_PORT USER@HOST)
Please share the screen with us as well.

Thank you.
by ofir
March 12th, 2019, 10:07 am
Forum: JetBackup
Topic: Synology.
Replies: 5
Views: 722

Re: Synology.

Hi Slantgolf,

Thank you for submitting this query.

What JetBackup version are you using (you can get the current version by - `jetapps -i jetbackup`)?

On what protocol are you login into your drive at Synology DSM? And which Destination Type did you try to set it on JetBackup?

Regards.
by ofir
March 3rd, 2019, 11:34 am
Forum: JetBackup
Topic: No space left on device
Replies: 1
Views: 320

Re: No space left on device

Hi,

Thank you for sharing this with us, I will try to assist you.

Can you please turn on the debug mode on your JetBackup and re-run the backup job,
And share the job log with us?

Debug mode can be enabled by Settings->General page and set 'Debug Active' option.

Thank you.
by ofir
March 3rd, 2019, 11:24 am
Forum: JetBackup
Topic: Feature Showcase error Version 4.0.11
Replies: 3
Views: 485

Re: Feature Showcase error Version 4.0.11

Hi, I'm sorry for the inconvenience this may cause to you. Clearing your browser cache will solve it for you (Ctrl + Shift + R on most of the browsers). This occurs due to the browsers cache mechanism and the HTML changes after the update. We already have an internal case for implementing auto cache...
by ofir
February 28th, 2019, 9:23 am
Forum: JetBackup
Topic: pg_dump: [tar archiver] could not write to output file: No space left on device
Replies: 8
Views: 715

Re: pg_dump: [tar archiver] could not write to output file: No space left on device

Hi, The release can take about few weeks (JetBackup 4.0.12 was just released yesterday to EDGE tier). If you need a faster fix for that, please open a support ticket and provide your server login credentials, and we do our best to manually implement the fix on your server once we solve it. Regards, ...