JetBackup Community Forums

Hello, Thank you for your continued support for JetBackup. We are excited to announce the release of JetBackup 5.3.3 to our EDGE tier! JetBackup 5.3.3 is our current STABLE candidate, and we are currently projecting that this version will be released to our STABLE tier by the end of Q4 2023. We valu...

Hello Everyone, We are excited to announce the release of Plesk Support to the JetBackup 5.3.3 ALPHA Tier! JetBackup 5 is our fastest, most secure, versatile, and reliable version yet! Now with even more highly requested destinations supporting incremental backups to choose from! See our JetBackup 5...

Hello Everyone, I just wanted to update this thread to let you know that this issue (JBB-#1534) was resolved with the release of JetBackup 5.3.2 to our public ALPHA tier! Please note that this is an alpha release, and as such we do not recommend installing on a production server. If you have any fur...

Hello konetgr, Thank you for your inquiry! Although we do not have an exact release date for v5.3 to the STABLE version, we are currently targeting a release of JetBackup 5.3 to the EDGE tier within the next quarter. We have received valuable feedback from the community during the public ALPHA phase...

Hello castris, To start with, we are going to need to get the account ID belonging to the account we wish to download a backup for. We can get this using the listAccounts API call. jetbackup5api -F listAccounts | grep -w 'username: {account_name}' -B 2 This should provide you with the following outp...

Hello rigiddesign, This is actually by design. In the event of a disaster recovery, all backup jobs are automatically set to "disabled" by default. That way, if someone forgets to reenable a job after recovering from a disaster, JetBackup will send an alert to make sure the client doesn't ...

Hello ludolugo,

If the key description was shorter than 1024 characters, but you are still facing the same issue, I'd like to advise you to open a ticket with our 24/7/365 support team. You can do so by emailing support@jetapps.com

Hello ludolugo,

Just to clarify, I was referencing the Private Key "description", not the actual Private Key itself. The description is a section where you can make a brief note about this specific key. Please verify that this description is no longer than 1024 characters.

Hello Khalequzzaman,

If you have ensured that JetBackup is up to date and you are still having this issue, we would like to encourage you to open a ticket with our 24/7/365 support team. You can do so by emailing support@jetapps.com

Hello Khalequzzaman, Thank you for the suggestion! We'd like to encourage you to submit a feature request. You can do so at request.jetapps.com. Please note that we use the voting system to gauge demand for additional features. The more votes a request has, the more likely it will be up for consider...