Search found 36 matches

by JetAppsKevin
July 18th, 2024, 2:58 am
Forum: JetBackup cPanel
Topic: api to create notificacion
Replies: 5
Views: 232

Re: api to create notificacion

Hello ludolugo,

I'm glad that I was able to assist! If you encounter any more issues, please do not hesitate to open another post or contact our Tech Support Team by emailing support@jetapps.com.

Best Regards,
by JetAppsKevin
July 16th, 2024, 10:22 pm
Forum: JetBackup cPanel
Topic: api to create notificacion
Replies: 5
Views: 232

Re: api to create notificacion

Hello ludolugo, Can you please try appending the following option to the end of the API command? options[smtp_timeout]=15 Complete command: jetbackup5api -F manageNotificationIntegration -D "action=create&name=Email_notification&type=Email&frequency[4]=1&options[recipients]=jetb...
by JetAppsKevin
July 16th, 2024, 1:13 am
Forum: JetBackup cPanel
Topic: api to create notificacion
Replies: 5
Views: 232

Re: api to create notificacion

Hello ludolugo, I reviewed your API command and found a potential typo. Can you please confirm if the following option is correct? options[smtp_host]=mail.*****net Should it be (missing "." before net?): options[smtp_host]=mail.*****.net If you would like, our Support Team can take a close...
by JetAppsKevin
June 18th, 2024, 9:29 pm
Forum: JetBackup cPanel
Topic: backup stuck at 14% the 2nd time
Replies: 2
Views: 3674

Re: backup stuck at 14% the 2nd time

Hello hamzakhankhan,

I'm not able to notice any outstanding errors from these logs. In this case, I would suggest contacting our Tech Support team by emailing support@jetapps.com so that they can take a closer look at your server.

Best Regards,

JetAppsKevin
by JetAppsKevin
May 14th, 2024, 9:48 pm
Forum: JetBackup cPanel
Topic: In a new server install Jebackup and using existing backups of old server
Replies: 1
Views: 10304

Re: In a new server install Jebackup and using existing backups of old server

Hello castris, You are able to add the same destination in JetBackup 5 on the new server as long as the backup directory is not the same. If you wish to use the backups from the old server contained on that destination, you will need to add the destination as a read-only destination in the new serve...
by JetAppsKevin
April 2nd, 2024, 12:27 am
Forum: JetBackup cPanel
Topic: Get orphaned account details via jetbackup5api
Replies: 4
Views: 10316

Re: Get orphaned account details via jetbackup5api

Hi mwabini, Apologies for the inconvenience. Internal case JB5-Base #1511 which was created to address this issue was pushed to v5.3.10 which will be released later this month, April 2024. I can confirm that the case is currently closed, and when the update is released, you will be able to see that ...
by JetAppsKevin
March 7th, 2024, 1:28 am
Forum: JetBackup cPanel
Topic: Cant install
Replies: 1
Views: 7145

Re: Cant install

Hello hmdaddy, Can you please provide the full output of the installation log? I would recommend that you take a look at our documentation for the steps on how to install JetBackup. https://docs.jetbackup.com/v5.3/adminpanel/generalInformation.html#installation-guide Additionally, we do provide assi...
by JetAppsKevin
February 15th, 2024, 1:01 am
Forum: JetBackup cPanel
Topic: Never Finished - [ERROR] #0 /usr/local/jetapps/var/lib/jetbackup5
Replies: 3
Views: 9525

Re: Never Finished - [ERROR] #0 /usr/local/jetapps/var/lib/jetbackup5

Hello ldewinne, Can you please share what destination type (and provider if applicable) you are using? As an initial troubleshooting step, you can try lowering the number of "Maximum concurrent Threads" if the destination is using or jetindex engine (non-legacy destination). You can also t...
by JetAppsKevin
February 7th, 2024, 3:17 am
Forum: JetBackup Plesk
Topic: Files to exclude list for Plesk
Replies: 1
Views: 54444

Re: Files to exclude list for Plesk

Hello C0wM00, The list of files to exclude contains common log or cache files/folders that are not essential to restoring accounts, so they can apply to your Plesk server. Please keep in mind that this is a non exhaustive list. https://docs.jetbackup.com/v5.3/adminpanel/backupJobs.html#:~:text=Here%...
by JetAppsKevin
January 28th, 2024, 10:11 pm
Forum: JetBackup cPanel
Topic: Howto isolate jetbackup usage from cloud linux user limits
Replies: 1
Views: 6580

Re: Howto isolate jetbackup usage from cloud linux user limits

Hello peter2cfu, To clarify, JetBackup will perform some operations as the user when backing up their account. If the resource usage is reaching the limits, you can lower the following settings to help mitigate the issue. * Concurrent clone/Backup Tasks * Maximum Concurrent Threads (Only on jetindex...