JetBackup Community Forums

If the backup was downloaded via JetBackup, it is possible to use the JetBackup 5 restorepkg CLI command to restore it. The format of the backup would look similar to: jetbackup-acct.tar.gz And the restorepkg command is: jetbackup5 --restorepkg /PATH/TO/TAR/jetbackup-acct.tar.gz Please reference our...

Hello dolphin, We currently do not have an option to customize the notification message. If you would like to see this in a future update, I strongly encourage you to create a feature request using the link below. Please keep in mind that we use a voting system to gauge the amount of interest in a f...

Hello ludolugo, Thank you for the update. This `mysqldump` error appears to be unique to your server. If you have "Debug Active" enabled in Settings >> General, you can find the `mysqldump` command, including all of the options, that JB uses to generate the database backup in the logs for ...

Hello ludolugo, Just to clarify, JetBackup utilizes `mysqldump` to generate the database backups, and these errors are returned during the `mysqldump` process. We would advise seeking the advice of a qualified Database Administrator to troubleshoot these errors as they would be able to assist more e...

Hello PhucKhang, In JetBackup 4, you are able to filter the backups by account names using the listBackups API call with the `accounts[]` option. https://docs.jetbackup.com/manual/whm-api/Backups/listBackups.html Also, just to clarify, as of July 1st, 2024, we no longer provide support for JetBackup...

Hello ludolugo, The only available way to retrieve the status of Never Finished account backups is to use the listLogItems API call. It would be possible to setup a cron to use the listLogs and listLogItems API calls to find the `_id` of the log for the latest backup job run and list each item (acco...

Hello rootarchives,

The `jetindexd` service is deprecated and is not enabled in JetBackup v5.3+.

With this in mind, if you have JetBackup v5.3+ installed, it is safe to remove the `jetindexd` service and the jetindexd directory.
Best Regards,

Hello ludolugo, For this case, a directories backup job would be able to backup those DNS zone files, however they would not be restored with the account/domain automatically. Ideally, the DNS zones would be created in the zone file for the domain so that it can be included in the cPanel Account Bac...

Hello ludolugo,

I'm glad that I was able to assist! If you encounter any more issues, please do not hesitate to open another post or contact our Tech Support Team by emailing support@jetapps.com.

Best Regards,

Hello ludolugo, Can you please try appending the following option to the end of the API command? options[smtp_timeout]=15 Complete command: jetbackup5api -F manageNotificationIntegration -D "action=create&name=Email_notification&type=Email&frequency[4]=1&options[recipients]=jetb...