Search found 31 matches
- April 2nd, 2024, 12:27 am
- Forum: JetBackup cPanel
- Topic: Get orphaned account details via jetbackup5api
- Replies: 4
- Views: 1553
Re: Get orphaned account details via jetbackup5api
Hi mwabini, Apologies for the inconvenience. Internal case JB5-Base #1511 which was created to address this issue was pushed to v5.3.10 which will be released later this month, April 2024. I can confirm that the case is currently closed, and when the update is released, you will be able to see that ...
- March 7th, 2024, 1:28 am
- Forum: JetBackup cPanel
- Topic: Cant install
- Replies: 1
- Views: 1685
Re: Cant install
Hello hmdaddy, Can you please provide the full output of the installation log? I would recommend that you take a look at our documentation for the steps on how to install JetBackup. https://docs.jetbackup.com/v5.3/adminpanel/generalInformation.html#installation-guide Additionally, we do provide assi...
- February 15th, 2024, 1:01 am
- Forum: JetBackup cPanel
- Topic: Never Finished - [ERROR] #0 /usr/local/jetapps/var/lib/jetbackup5
- Replies: 3
- Views: 1723
Re: Never Finished - [ERROR] #0 /usr/local/jetapps/var/lib/jetbackup5
Hello ldewinne, Can you please share what destination type (and provider if applicable) you are using? As an initial troubleshooting step, you can try lowering the number of "Maximum concurrent Threads" if the destination is using or jetindex engine (non-legacy destination). You can also t...
- February 7th, 2024, 3:17 am
- Forum: JetBackup Plesk
- Topic: Files to exclude list for Plesk
- Replies: 1
- Views: 2461
Re: Files to exclude list for Plesk
Hello C0wM00, The list of files to exclude contains common log or cache files/folders that are not essential to restoring accounts, so they can apply to your Plesk server. Please keep in mind that this is a non exhaustive list. https://docs.jetbackup.com/v5.3/adminpanel/backupJobs.html#:~:text=Here%...
- January 28th, 2024, 10:11 pm
- Forum: JetBackup cPanel
- Topic: Howto isolate jetbackup usage from cloud linux user limits
- Replies: 1
- Views: 1362
Re: Howto isolate jetbackup usage from cloud linux user limits
Hello peter2cfu, To clarify, JetBackup will perform some operations as the user when backing up their account. If the resource usage is reaching the limits, you can lower the following settings to help mitigate the issue. * Concurrent clone/Backup Tasks * Maximum Concurrent Threads (Only on jetindex...
- January 23rd, 2024, 7:19 am
- Forum: JetBackup cPanel
- Topic: Get orphaned account details via jetbackup5api
- Replies: 4
- Views: 1553
Re: Get orphaned account details via jetbackup5api
Hello mwabini, Regarding this issue, we have closed an internal case that adds the ability to list the backups for orphaned accounts using our API. It will be included in our next update v5.3.9 that is expected to be released in February/March 2024. The command that you wrote for your script will fu...
- January 22nd, 2024, 3:29 am
- Forum: JetBackup DirectAdmin
- Topic: Fatal error when try call endpoint API
- Replies: 1
- Views: 14274
Re: Fatal error when try call endpoint API
Hello srlopes, With the release of v5.3.8 to our STABLE tier, we have included numerous amounts of bug fixes and improvements on backup efficiency for JetBackup 5. Can you please try updating to the latest version and check if you still encounter the same error? If the issue persists, please do not ...
- January 22nd, 2024, 3:26 am
- Forum: JetBackup DirectAdmin
- Topic: Backup folder
- Replies: 1
- Views: 7454
Re: Backup folder
Hello jacdem, We do not recommend manually moving/transferring the backup contents at any time. However, you are able to download the backups in a usuable format by navigating to the Restore & Download Page in JetBackup. For more information, please refer to our documentation here. https://docs....
- January 22nd, 2024, 3:21 am
- Forum: JetBackup Plesk
- Topic: JetBackup for Plesk now on ALPHA tier!
- Replies: 3
- Views: 7639
Re: JetBackup for Plesk now on ALPHA tier!
Hello Everyone,
We're excited to announce that JetBackup 5 for Plesk is now available on the STABLE tier! Any feedback and feature requests would be greatly appreciated as we are looking to continuously update and improve.
Thank you,
We're excited to announce that JetBackup 5 for Plesk is now available on the STABLE tier! Any feedback and feature requests would be greatly appreciated as we are looking to continuously update and improve.
Thank you,
- January 22nd, 2024, 2:52 am
- Forum: JetBackup cPanel
- Topic: Extremely Slow Incremental Backup Speed Issue in JetBackup
- Replies: 1
- Views: 1357
Re: Extremely Slow Incremental Backup Speed Issue in JetBackup
Hello omidch, Thank you for reaching out to us. There are many factors that can influence the backup performance in JetBackup 5. With this in mind, you can change the following settings in JetBackup to decrease backup times: * Increase the destination's Maximum Concurrent Threads settings (Destinati...