JetBackup Community Forums

Hello Dolphin, Thank you for supporting JetBackup! While reviewing the API output, we noticed that the alerts are not being sorted in ascending order. The correct syntax should be: jetbackup5api -F listAlerts -D "sort[created]=-1" The sort option will sort the logs by the date created and ...

Hello Willcoast, If your host does not have the pre_restore.sh hook, you may want to delete/disable the hook in the Hooks section to prevent the script from executing. To set up a custom hook, navigate to the Hooks section, where you can create and configure a hook to execute a custom script located...

Hello Willcoast, Thank you for using JetBackup! While examining the logs, I can see there was an issue restoring the account. It seems that the pre_restore.sh script could not be found, which prevented the restore from executing. Please ensure the path to the pre_restore.sh script was properly added...

Hello Castris, The error "yaml file not found" indicates an issue with the grants_<username>.yaml file. Kindly check in the /var/cpanel/databases/ directory to see if the yaml file exists. If the file is missing, you may need to seek assistance from your qualified system administrator to r...

Hello Durangod, We appreciate you being interested in JetBackup! JetBackup offers different types of destinations to store backups. When configuring your destination, you can choose to select local as your storage option. JetBackup provides you with the option to create unlimited backups, set up mul...

Hello Dolphin, It looks like the error could be indicating a connection issue with the destination. I see you've already tried adjusting the destination settings but the error persists. Can you try reducing the Concurrent Backup tasks in the settings tab? Also, kindly enable debug mode and run the b...

Hello Dolphin, Thank you for your patience! The S3 destination uses our Jetindex engine to format and store backups. The new storage format applies JetBackup's new Proprietary backup structure allowing for more efficient backups and enhancing incremental backups. Below is an example of the backup st...

Hello Dolphin, The "Damaged" backups will remain at the destination and follow the standard retention policy schedule. You may still be able to restore items from the damaged backups using the WHM admin interface. We do not have a feature to remove only the "Damaged" backups, how...

Hello dolphin, To clarify, JetBackup handles backup deletion by marking the backups that have exceeded the retention rate and removing the associated files. These files would be cleaned and deleted during the Backup Clean-up and Integrity Check process. Please note that the files marked for deletion...

Hello IntegracionT, Thank you for your inquiry! JetBackup will mark the snapshots as "Damaged" when one or more items in the backups are corrupted or did not transfer properly during the backup process. It's hard to determine what could be the problem with the images that were provided. Ki...