Search found 21 matches
- April 26th, 2024, 7:43 am
- Forum: JetBackup cPanel
- Topic: rsync error: error allocating core memory buffers
- Replies: 1
- Views: 2708
Re: rsync error: error allocating core memory buffers
Hello Fiesta, Thank you for your inquiry! The rysnc error indicates an issue with the filename "public_html/wp-content/<?php". Kindly modify the unsupported characters in the filename. Additionally, you may exclude the file from the backup job. While JetBackup supports almost every charact...
- April 6th, 2024, 5:09 am
- Forum: JetBackup cPanel
- Topic: SOLVED: Queue item stuck in pending and won't cancel
- Replies: 4
- Views: 2734
Re: SOLVED: Queue item stuck in pending and won't cancel
Hello tailtwister,
We're glad to hear that your issue was resolved! If you encounter any further problems with JetBackup, feel free to contact this forum or our Support team at support@jetapps.com
Best regards,
Trenton V.
JetApps, LLC.
JetApps.com | JetBackup.com
We're glad to hear that your issue was resolved! If you encounter any further problems with JetBackup, feel free to contact this forum or our Support team at support@jetapps.com
Best regards,
Trenton V.
JetApps, LLC.
JetApps.com | JetBackup.com
- April 5th, 2024, 7:00 am
- Forum: JetBackup cPanel
- Topic: SOLVED: Queue item stuck in pending and won't cancel
- Replies: 4
- Views: 2734
Re: Queue item stuck in pending and won't cancel
Hello tailtwister, Thank you for contacting our forum! You may try to cancel the JB Config job by restarting the JetBackup services. Below are the commands to run to restart JetBackup. systemctl jetmongod restart systemctl jetbackup5d restart If the issue persists, we have a technical support team a...
- February 17th, 2024, 6:29 am
- Forum: JetBackup cPanel
- Topic: Never Finished - [ERROR] #0 /usr/local/jetapps/var/lib/jetbackup5
- Replies: 3
- Views: 1833
Re: Never Finished - [ERROR] #0 /usr/local/jetapps/var/lib/jetbackup5
Hello Idewinne, Kindly attempt to reduce the destination Concurrent Threads value by navigating to JetBackup 5 >> Destination >> Manage Destination >> Maximum Concurrent Threads. Additionally, please turn on debug so we can get more clues on this error. You can do this by accessing JetBackup 5 >> Se...
- February 11th, 2024, 2:28 am
- Forum: JetBackup cPanel
- Topic: SFTP backup failed because db too big
- Replies: 1
- Views: 1194
Re: SFTP backup failed because db too big
Hello skyknight, Thank you for supporting JetBackup! To find more clues on the issue, please enable debug mode by accessing Settings >> DebugActive. Afterward, kindly initiate an SFTP backup run and provide us with the error code you received. Best Regards Trenton V JetApps, LLC. JetApps.com | JetBa...
- February 10th, 2024, 6:08 am
- Forum: JetBackup Management Console
- Topic: Compatibility with cPanel 5+?
- Replies: 4
- Views: 6484
Re: Compatibility with cPanel 5+?
Hello shohan Thank you for your interest in JetBackup Management Console. Unfortunately, we identified compatibility issues between the latest JetBackup 5.3.8 release and our current JBMC version that are preventing servers from registering in some cases. Our team is currently in the process of prov...
- January 13th, 2024, 6:30 am
- Forum: JetBackup cPanel
- Topic: Restore Failed - whmapi1 setsiteip
- Replies: 1
- Views: 2263
Re: Restore Failed - whmapi1 setsiteip
Hello ebudist, Thank you for your patience! The error you have provided is not related to JetBackup. It appears that there is an ongoing IP migration task in cPanel|WHM. Kindly initiate another restore for the account once the IP migration finishes. Feel free to update this forum post if you encount...
- January 6th, 2024, 6:42 am
- Forum: JetBackup cPanel
- Topic: New backup taking more than one day
- Replies: 3
- Views: 1970
Re: New backup taking more than one day
Hello rbr, Thank you for your inquiry! To answer your first question, halting the backup procedure would cause the backup job to be marked as aborted, resulting in a failed backup process. Please allow JetBackup to complete the backup task before making any attempts to abort the process. However, If...
- December 8th, 2023, 2:15 am
- Forum: JetBackup cPanel
- Topic: Synology via SSH: Rsync not installed on remote
- Replies: 6
- Views: 2023
Re: Synology via SSH: Rsync not installed on remote
Hello 50l3r, Sorry for the inconvenience! We're sorry to hear that Synology disallows adding non-root/admin users with SSH access. This restriction does appear to be an active topic with Synology users according to their forums. There are some community-based workarounds for Synology's SSH restricti...
- December 1st, 2023, 6:47 am
- Forum: JetBackup cPanel
- Topic: Restore an account from digital ocean folder
- Replies: 1
- Views: 2675
Re: Restore an account from digital ocean folder
Hello staboul, To recover a deleted account, navigate to the Accounts section and click "View Orphan Accounts". From there choose the specific account you wish to restore. You can access and select the desired backups to restore. The orphan account feature in JetBackup is designed to store...