JetBackup Community Forums

<t>Hi Pete,<br/> <br/> I've encountered the same issue with another client. <br/> <br/> It was resolved after we created the folder "cpbackup" in the destination directory. <br/> Also need to make sure it has proper ownership and permissions. <br/> <br/> I am not sure why, but rsync refuses to creat...

<t>Hi Pete,<br/> <br/> I've just logged into your account, there are not limits for opening a support ticket.<br/> Please open a ticket, we will need to have a look at this one. <br/> <br/> We will also update this ticket with the findings, so other users can share the information.<br/> <br/> Thanks...

<t>Hi,<br/> <br/> As for the rsync - files are being pushed from the main server to the remote server.<br/> You can alternately try ftp and see how it goes. <br/> <br/> If there is still an issue, please open a support ticket with temporary server login details and our staff will investigate this is...

<t>Hi Pete,<br/> <br/> Are you using cPanel legacy backup ? <br/> If yes, are you sure you enabled account backup and there are selected accounts ? <br/> <br/> Currently we are *not* supporting the new backup method introduced in cPanel version 11.38.<br/> You will need to use the legacy backup for ...

Hi,

Thanks for the useful information.
Will update about the findings.

Eli.

Hi Pete,

Looks odd (first time I encounter this issue).
I will ask our dev team to try and reproduce this issue.

Keep in mind that our office hours are Sunday - Thursday, 08:00 - 17:00 (GMT+2) so it will take a couple of days.

Eli.

Hi,

Basically, you only need to click the "next" button, the installation script should automatically create all it needs.

We are giving the option to set the options manually, in case you want a remote database, or just create your own settings.

Eli.

<r>Hi All,<br/> <br/> We've just released a working stable version of the WHMCS addon module. <br/> You can download it for free from our client area.<br/> <br/> Module Installation instructions - <br/> <br/> 1. Upload the "modules" folder into your WHMCS root installation folder.<br/> 2. Login to y...

<r>Hi All,<br/> <br/> We've just released a new version of "Jetserver BackupsManager". <br/> New features - <br/> <br/> [ul]<br/> [li]New WHM backend GUI Design ![/li]<br/> [li]Added support for cPanel users, now *any* user can restore their account / download backups from their cPanel account ![/li...

<r>Hi,<br/> <br/> Please try and follow the installation instructions - <br/> <br/> <URL url="http://www.jetserver.net/doc/jbm/general/installation">http://www.jetserver.net/doc/jbm/general/installation</URL><br/> <br/> You can contact us back here or open a support ticket, we will be more the happy...