JetBackup Community Forums

Hi, You need to send the entire settings of the affected page, or else they will be "zeroed" (I know it's annoying, we changed that in JetBackup 3.2) Here is an example from the "settings::performance" page. In this example I changed 3 values - gziponsql, rsyncbwlimit, queueactiv...

Hi,

You should be able to exclude accounts through the job properties page (see attached).
JetBackup can use some more sophisticated ways to include/exclude accounts.

If you can please describe what you are trying to achieve here, I might advise on a different approach here

Thanks,
Eli.

Hi, Just a follow up's to Alex's response, please try the following - 1. print the environment from ssh running as root (printenv). 2. do the same from the cron (print output to a file) 3. compare them, add the missing env variables to the cron For example - export PATH=/usr/local/sbin:/usr/local/bi...

Hi,

If the main issue is the local copy that native cPanel backup creates prior of pushing the backup to S3, then using JetBackup should resolve the issue.

Thanks,
Eli.

Hi,

Thank you for the update, can you confirm now that the clear cache command works as expected ?

Thanks,
Eli.

Hi,

Can you add the destination using a password authentication ?
This way JetBackup will automatically add the needed key where needed.

Thanks,
Eli.

Hi, It's really hard to diagnose as we need some more information. Can you please open a support ticket with us providing server details so we could have a closer look ? Furthermore, I wouldn't recommend using FTP for large sites, rsync over ssh should be much more reliable & faster. Thanks, Eli.

Hi, We did encountered some errors with machine-ids changing in some virtual environments. This issue is resolved in JetBackup 3.2 (not yet released), but for now we added a "grace" to allow you 3 days to resolve the issue without closing down JetBackup (you will get email notification for...

JetBackup ( cPanel Backup ) v3.1.23 released to STABLE Tier. Change log for this version – Case 1380 – Fixed – Mysql users are not dumped as part of the backup (since v3.1.16 Reported by Jose Nobile). Case 1379 – Fixed – GoogleDriveV2 auth token issues Case 1378 – Fixed – GoogleDriveV2 doesn’t keep ...

Hi,

Can you please open a ticket with us for that issue ?
We will have to further debug it on your server...

Thanks,
Eli.