JetBackup Community Forums

Havri, Thank you for getting back to us and confirming that the new release is working as expected. The old snaps will be automatically cleared once they will get into their retention period, it is not advised to manually interfere with the process. With the new JetBackup 3.2 engine there is no more...

Havri, I now noted you are running EDGE version. We had a critical bug in JetBackup 3.2.14 causing the exact same scenario your are describing (empty backups). So any backup taken with version 3.2.14 is damaged and not usable. This is fixed in JetBackup 3.2.15 which you are already updated to. Can y...

Havri, I am sorry for the inconvenience this may have caused you. To restore the account quickly, please consider the manual way, here is a guide for that - https://docs.jetapps.com/jetbackup/manually-restore-an-account As for the issue, I was not able to reproduce this in our dev environment. Can y...

Hi, currently billing is only supported in local / ssh remote incremental backup destinations. This is why you are getting the "unable to use job" error message (based on your screenshot). We have an open request about it (implementing other destinations for billing) and hopefully it will ...

Havri, Thank you for reporting this issue on our EDGE branch :) Please use private channels (submit a ticket) to report issues that contains sensitive information (security issues, examples with real data etc). I opened an internal case about it for our devs, we will update here ASAP. Thanks, Eli.

Hi,

Thank you very much for keeping us updated

Thanks,
Eli.

Hi,

Version 3.2.8 was just released (24h ago) and should resolve this issue.
Can you confirm the issue is indeed resolved ?

Thanks,
Eli.

Havry,

What version of JetBackup are you using ?
Do you have CloudLinux enabled in the general settings ?

Thanks,
Eli.

Hi,

Please try the following -

1. yum update openssh on your source server
2. Login to your backup server, under the affected user remove the ".ssh" folder
3. Change your backup user password
4. Login to WHM -> JetBackup set the new details and re-try

Thanks,
Eli.

Hi,

Thank you for the inputs, I've opened an internal case for our devs to try and replicate this issue.

Thanks
Eli.