Search found 33 matches
- February 4th, 2022, 3:37 am
- Forum: JetBackup cPanel
- Topic: Backup error: No accounts found for backup
- Replies: 2
- Views: 4246
Re: Backup error: No accounts found for backup
Hello alexisnostesi, Thank you for reaching out to us via the forums. This issue can mean the accounts may not have been properly fetched by JetBackup. Can you please try restarting the JetBackup service with the following command: service jetbackup5d restart If the issue persists, we may need to in...
- February 3rd, 2022, 5:15 am
- Forum: JetBackup DirectAdmin
- Topic: Migration from cpanel to directadmin
- Replies: 4
- Views: 5875
Re: Migration from cpanel to directadmin
Hi kati0109 Thank you for letting us know about the issue you are having and thank you for checking that the file is located in the correct directory. Since you confirmed the file exists, please try to reindex your destination. You can view the reindex button's location in your destinations overview...
- February 2nd, 2022, 6:24 am
- Forum: JetBackup DirectAdmin
- Topic: Migration from cpanel to directadmin
- Replies: 4
- Views: 5875
Re: Migration from cpanel to directadmin
In your case, kati0109, please try setting up the default IP as suggested in our documentation with the following link: https://docs.jetbackup.com/v5.2/adminpanel/settings.html#:~:text=None-,Default%20IP%20Address,-Specify%20the%20default You can configure your server shared IP in this field. Once y...
- February 2nd, 2022, 6:24 am
- Forum: JetBackup DirectAdmin
- Topic: Migration from cpanel to directadmin
- Replies: 4
- Views: 5875
Re: Migration from cpanel to directadmin
Hello kati0109, Thank you for reaching out to us via our forums. If you would like to migrate from a cPanel server to a Direct Admin server, you can do so with the following steps. However, please be sure to read the full post before proceeding , to avoid issues when migrating: 1. On the cPanel Serv...
- February 2nd, 2022, 4:52 am
- Forum: JetBackup DirectAdmin
- Topic: Partially completed on DirectAdmin
- Replies: 9
- Views: 7546
Re: Partially completed on DirectAdmin
Hi Nicksken00, Thank you for reaching out to us via our forums. Yes, at the moment, this issue was resolved in our 5.2.6 EDGE tier. If you would like to upgrade, please use the following commands: jetapps -t jetbackup5-directadmin edge jetapps -u jetbackup5-directadmin Then, to stay on STABLE for fu...
- February 1st, 2022, 7:20 am
- Forum: JetBackup cPanel
- Topic: Error Dumping mysql databse
- Replies: 4
- Views: 4821
Re: Error Dumping mysql databse
Hi ludolugo, Thank you for reaching out to us. This error (Got packet bigger than 'max_allowed_packet' bytes when dumping table) usually occurs when taking the backup of the large database. Can I ask where you changed your max allowed packets? Can you check if it was via our UI: Jetbackup >> setting...
- February 1st, 2022, 5:37 am
- Forum: JetBackup DirectAdmin
- Topic: User running jetbackup
- Replies: 2
- Views: 4450
Re: User running jetbackup
Hi Nickske00, Thanks for reaching out to us via the forums. Please note, for DirectAdmin specifically, JetBackup runs as the Admin user, by default. JetBackup cannot read the file because Admin lacks root permissions. Please try inserting your key into the /home/admin/.ssh/ directory instead. Then, ...
- February 1st, 2022, 4:59 am
- Forum: JetBackup cPanel
- Topic: Error in transferring backups to Custom S3 Destination
- Replies: 1
- Views: 2820
Re: Error in transferring backups to Custom S3 Destination
Hi Alishamekhi, Thank you for reaching out to us via the forums. It seems you have already reviewed our documentation for S3 destinations . However, because there are so many different factors that could be causing the issue, our team would need to investigate a bit closer to find what could be crea...
- January 19th, 2022, 6:06 am
- Forum: JetBackup Management Console
- Topic: Unable to ping back MC server
- Replies: 2
- Views: 8339
Re: Unable to ping back MC server
Hi Kingsburyweb, Thank you for reaching out to us, via the forums. If you have already configured the recommendations we ask for in our documentation here , please feel free to reach out to our 24/7 support team so we can further investigate the issue. We hope to hear from you soon so we can better ...
- January 11th, 2022, 7:43 am
- Forum: JetBackup cPanel
- Topic: Notification don't work as expected
- Replies: 2
- Views: 3148
Re: Notification don't work as expected
Hello Petarkozic, Thank you for reaching out to us via the forums. We are sorry for any confusion this may have caused. "Notify me if there were no backups for" value is being set to the "Notify me if backup runs more than" field when set via the GUI and vice versa The problem yo...