Fatal error

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alvincbh
Posts: 3
Joined: December 26th, 2017, 4:53 pm

Fatal error

Post by alvincbh »

I get the following error when I click on the JetBackup icon in WHM after installing it.

Fatal error: Can't connect to the database in /usr/local/cpanel/whostmgr/docroot/jetbackup/common.php on line 60

I could not find any information on this error.
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elialum
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Posts: 95
Joined: October 25th, 2015, 1:44 pm

Re: Fatal error

Post by elialum »

Hi,

Seems like the automated installation was not able to create a MySql user and authenticate.

Please try the following -

1. Completely remove JetBackup
2. Install a fresh copy from the EDGE tier.

You can select update tier from the JetApps menu inside WHM - https://docs.jetapps.com/jetbackup/upgrading

Since JetBackup 3.2, we are not using MySQL anymore so this should resolve your issue :)

Thanks,
Eli.
alvincbh
Posts: 3
Joined: December 26th, 2017, 4:53 pm

Re: Fatal error

Post by alvincbh »

Hi,

The Edge tier works. However, I got the following error.

Error while trying to validate your License.
Error: Could not resolve host (https://check.jetlicense.com)

I have not purchased the license yet because I am still trying it out.

Will I need to buy the license to solve the problem?
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elialum
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Posts: 95
Joined: October 25th, 2015, 1:44 pm

Re: Fatal error

Post by elialum »

Hi,

This shouldn't happen. I am not sure what's the issue here...
Can you please open a support ticket with us providing your server login details so we can have a look ?

Thanks,
Eli.
alvincbh
Posts: 3
Joined: December 26th, 2017, 4:53 pm

Re: Fatal error

Post by alvincbh »

Hi,

The error went away after I have purchased the license.

Regards,
Alvin
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elialum
Staff Member
Staff Member
Posts: 95
Joined: October 25th, 2015, 1:44 pm

Re: Fatal error

Post by elialum »

Hi,

Thank you for the inputs, I've opened an internal case for our devs to try and replicate this issue.

Thanks :)
Eli.
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