restore failing on

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havri
Posts: 22
Joined: August 10th, 2017, 4:10 pm

restore failing on

Post by havri »

Hello,

A user was trying to restore some folders from its home directory through cPanel -> Jetbackup -> File Backup, but we got some error notifications. Below are the log entries:

Code: Select all

[20/Mar/2018 20:18:17 +0200] Downloading backup to local location...
[20/Mar/2018 20:18:17 +0200]    Copying dir /public_html...DONE
[20/Mar/2018 20:18:18 +0200]    Copying dir /ssl...DONE
[20/Mar/2018 20:18:18 +0200]    Copying dir /tmp...DONE
[20/Mar/2018 20:18:18 +0200]    Copying dir /public_ftp...DONE
[20/Mar/2018 20:18:18 +0200]    Copying file /www -> public_html...FAILED
[20/Mar/2018 20:18:18 +0200] [ERROR] rsync: -: unknown option
rsync error: syntax or usage error (code 1) at main.c(1567) [client=3.1.2]

Let me know if you need any other info.

Regards.
avihai
Posts: 1
Joined: November 21st, 2017, 10:03 pm

Re: restore failing on

Post by avihai »

Hi Havri,

Please open a support ticket at:
https://billing.jetapps.com/clientarea.php
and let our support/developers have a look at that.
Make sure you provide all the details and credentials needed.

Thanks,
Avihai
havri
Posts: 22
Joined: August 10th, 2017, 4:10 pm

Re: restore failing on

Post by havri »

Hello,

I opened a ticket.

Thank you.
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