Transferring backup to destination...FAILED - sending incremental file list

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munich
Posts: 1
Joined: September 21st, 2018, 8:37 am

Transferring backup to destination...FAILED - sending incremental file list

Post by munich »

Hello, I'm having the following problem:

[21/Sep/2018 02:20:02 -0400] Account 1 of 130
[21/Sep/2018 02:20:02 -0400] Server Load: 0.91
[21/Sep/2018 02:20:02 -0400] Checking account suspension...NOT SUSPENDED
[21/Sep/2018 02:20:02 -0400] Grabbing account files...DONE
[21/Sep/2018 02:20:03 -0400] Creating package archive...DONE
[21/Sep/2018 02:20:03 -0400] Appending homedir data to archive...DONE
[21/Sep/2018 02:20:13 -0400] Compressing archive file...DONE
[21/Sep/2018 02:20:40 -0400] Transferring backup to destination...FAILED - sending incremental file list
[21/Sep/2018 02:20:51 -0400] Keeping account information on local location for best backup performance
[21/Sep/2018 02:20:51 -0400] 0% is done from the total progress

I have a job to compress backups, and transfer them incrementally to a local directory. This local directory is an NFS share that I mounted:

mount -t nfs nfs-share-ip:/export/nfs-backup /NFS-Backup

I can access files in the share. Jetbackups has created folders and .tar.gz files in the directory:

snap.2018-09-21.022932-jetbackup-acct-account.tar.gz

However the backup job fails due to that error.

How can I fix this?
JetAppsClark
Staff Member
Staff Member
Posts: 21
Joined: October 4th, 2017, 4:40 am

Re: Transferring backup to destination...FAILED - sending incremental file list

Post by JetAppsClark »

Hello munich,

This is a very unusual error, can you please open a support ticket so our Support Technicians can diagnose and resolve this issue?

Please email us at support@jetapps.com 24/7/365 or use the form on https://www.jetapps.com/support to open a ticket. Our Support Team will assist you QUICKLY once we've received your ticket.
Thank You,
Clark, JetApps Team
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