Restore Fails after upgrade

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josephh
Posts: 5
Joined: October 7th, 2018, 9:19 am

Restore Fails after upgrade

Post by josephh »

Hello, I have upgraded jetbackup to version 4. But soon after the migration finished all the old backups are not usable. It can not backup nor restore to the destination.

Please help
JetAppsClark
Staff Member
Staff Member
Posts: 21
Joined: October 4th, 2017, 4:40 am

Re: Restore Fails after upgrade

Post by JetAppsClark »

Hello josephh,

Sorry for the inconvenience caused by this issue! I have created a ticket on our helpdesk so our Support Technicians can QUICKLY assist you in resolving this, since backups should remain usable after a software upgrade.
If there is anything else we can do to assist, please let us know.
Thank You,
Clark, JetApps Team
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