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Posted: March 12th, 2019, 12:29 am
by slantgolf
I read previous version of Synology DSM worked with JetBackup, however I cannot seem to get the latest DSM and JetBackup to work. Just says it cannot create directory. Has anyone been able to get it to work with rsync? (SFTP works just fine.)

Thank you!

Re: Synology.

Posted: March 12th, 2019, 10:07 am
by ofir
Hi Slantgolf,

Thank you for submitting this query.

What JetBackup version are you using (you can get the current version by - `jetapps -i jetbackup`)?

On what protocol are you login into your drive at Synology DSM? And which Destination Type did you try to set it on JetBackup?


Re: Synology.

Posted: March 12th, 2019, 12:54 pm
by slantgolf
Thanks Ofir for the reply,

Package: jetbackup
Available Tiers: stable-4.0.11 edge-4.0.12 beta-4.0.11
Current Tier: stable
Installed Version: 4.0.11-1
Auto Update: yes

I'm trying to use SSH (rsync I'm assuming)

Is there a log which I could see the command it's actually trying to issue?

Re: Synology.

Posted: March 13th, 2019, 8:40 am
by ofir

Can you please try to create a normal SSH connection via command line to that destination server?
Please share the screen with us as well.

Thank you.

Re: Synology.

Posted: March 26th, 2019, 12:43 pm
by slantgolf
Is this what you're asking for?

ssh -p 22 admin@
admin@'s password:

Thank you,

Re: Synology.

Posted: March 27th, 2019, 9:16 am
by ofir
Hi Jeff,

After several tests, I have noticed that Synology DSM 5 is different than DSM 6+

It would be great if you could open a support ticket via,
and allow me to further investigate this.
(please mention that the ticket was opened according to this forum conversation).

Thank you,