None of my backups are restoring on any of my accounts
I get an Error: Invalid new package provided.
Should I wipe all and start over?
Error: Invalid new package provided.
Error: Invalid new package provided.
Mitch
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Affordable Professional Web Hosting: https://3alienswebhosting.com
Re: Error: Invalid new package provided.
Need help client needs site restored
Mitch
Affordable Professional Web Hosting: https://3alienswebhosting.com
Affordable Professional Web Hosting: https://3alienswebhosting.com
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- Staff Member
- Posts: 54
- Joined: March 2nd, 2019, 2:40 am
Re: Error: Invalid new package provided.
Hello 3awh,
Thank you for reaching out to our team via the JetBackup Forums. Just as a reminder, for time-sensitive issues with JetBackup, I highly recommend reaching out to our 24/7 support technicians at billing.jetapps.com or contact us at support@jetapps.com so that our team could assist with diagnosing your issue(s) in a timely manner.
As with regards to Error: Invalid new package provided, please be advised that we have released a fix on v5.2.8 (currently on the EDGE Tier as of this posting) to address this issue under Case JB5-CP #58 - [Restore] "Invalid new package provided" when Reseller restores account with certain packages. https://changelog.jetbackup.com/jetbackup/5/base#cpanel
If you need assistance in upgrading to v5.2.8 and verifying if applying this fix resolves your issue, please don't hesitate to reach out to our support team. We look forward to hearing from you.
Thank You.
Thank you for reaching out to our team via the JetBackup Forums. Just as a reminder, for time-sensitive issues with JetBackup, I highly recommend reaching out to our 24/7 support technicians at billing.jetapps.com or contact us at support@jetapps.com so that our team could assist with diagnosing your issue(s) in a timely manner.
As with regards to Error: Invalid new package provided, please be advised that we have released a fix on v5.2.8 (currently on the EDGE Tier as of this posting) to address this issue under Case JB5-CP #58 - [Restore] "Invalid new package provided" when Reseller restores account with certain packages. https://changelog.jetbackup.com/jetbackup/5/base#cpanel
If you need assistance in upgrading to v5.2.8 and verifying if applying this fix resolves your issue, please don't hesitate to reach out to our support team. We look forward to hearing from you.
Thank You.
Anton, JetApps Team
Re: Error: Invalid new package provided.
Hi,
I have the same problem, how can I update JB5?
Thanks
Ignacio
I have the same problem, how can I update JB5?
Thanks
Ignacio
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- Staff Member
- Posts: 54
- Joined: March 2nd, 2019, 2:40 am
Re: Error: Invalid new package provided.
Hello imorandin,
You can update JetBackup to the EDGE version then set your update tier back to STABLE so you would continue fetching stable updates in the future by using the following commands:
Please make sure to swap {panel} with your appropriate version (cpanel | directadmin | linux)
For details: https://docs.jetbackup.com/v5.2/adminpa ... ht=Updates
Feel free to reach out to our 24/7 technical support team at support@jetapps.com if you need any further assistance.
Best
You can update JetBackup to the EDGE version then set your update tier back to STABLE so you would continue fetching stable updates in the future by using the following commands:
Code: Select all
jetapps -t jetbackup5-{panel} edge
jetapps -u jetbackup5-{panel}
jetapps -t jetbackup5-{panel} stable
For details: https://docs.jetbackup.com/v5.2/adminpa ... ht=Updates
Feel free to reach out to our 24/7 technical support team at support@jetapps.com if you need any further assistance.
Best
Anton, JetApps Team