damaged backups

[ludolugo]

Hi, i have some accounts with the message damaged, even do all the backups have the status completed succesfully

https://prnt.sc/26q8asg

What does this message mean? how can i resolve it?

[JetappsCris]

Hi ludolugo,

Thanks for reaching out to us via the forums. Can you provide the log associated with that specific account/backup that was failing?
Once you have found the error please let us know what it reads so we can further investigate.

We hope to hear from you soon.

[ludolugo]

this is the error log

Code: Select all

[07/Feb/2022 01:40:50 +0000] [PID 44322] Starting account backup for eliasjeria

[07/Feb/2022 01:40:50 +0000] [PID 44322] 	Destination "netapjb5" Disk Space Usage is 21.11% (1.1 TB out of 5.0 TB)

[07/Feb/2022 01:40:52 +0000] [PID 44322] Configurations Backup

[07/Feb/2022 01:40:53 +0000] [PID 44322] 	- Directory "/usr/local/jetapps/usr/jetbackup5/workspace/backup/cptmp_eliasjeria_1644198052BKngb87gD/cpmove-eliasjeria"

[07/Feb/2022 01:40:55 +0000] [PID 44322] Home Directory Backup

[07/Feb/2022 01:40:55 +0000] [PID 44322] 	- Directory "/home/eliasjeria"

[07/Feb/2022 01:40:56 +0000] [PID 44322] Email Accounts Backup

[07/Feb/2022 01:40:56 +0000] [PID 44322] 	- Email Account "info@eliasjeria.es"

[07/Feb/2022 01:40:57 +0000] [PID 44322] Domains DNS Zone Backup

[07/Feb/2022 01:40:57 +0000] [PID 44322] 	- Domain "eliasjeria.es"

[07/Feb/2022 01:40:59 +0000] [PID 44322] Cron Job Backup

[07/Feb/2022 01:41:00 +0000] [PID 44322] SSL Certificates Backup

[07/Feb/2022 01:41:00 +0000] [PID 44322] [ERROR] Failed parsing ssl db file (/home/eliasjeria/ssl/ssl.db).

[07/Feb/2022 01:41:01 +0000] [PID 44322] Databases Backup

[07/Feb/2022 01:41:03 +0000] [PID 44322] Database Users Backup

[07/Feb/2022 01:41:05 +0000] [PID 44322] FTP Accounts Backup

[07/Feb/2022 01:41:07 +0000] [PID 44322] Transferring account "eliasjeria" backup to destination "netapjb5"

[07/Feb/2022 01:41:18 +0000] [PID 44322] Backup Partially Completed

[07/Feb/2022 01:41:18 +0000] [PID 44322] 

[JetappsCris]

Hi ludolugo,

Thank you for getting back to us. The following error is an issue that was introduced in version 5.2.6 EDGE:
[ERROR] Failed parsing ssl db file

While this has been corrected for the next version, 5.2.7 EDGE, we currently have a patch available that can be applied to v5.2.6 to resolve the issue. Please contact our support team via support@jetapps.com so we can apply the patch to your server.

We appreciate your continued support. And if you continue to have issues after the patch is applied, please feel free to reach out to our 24/7 support at support@jetapps.com

[ludolugo]

Hi, i reopen this thread because this error is still happening, i have version 5.2.11 so in theory should be fixed but is still happening https://prnt.sc/yj1rNZEhUnOb

[JetAppsAdam]

Hello ludolugo,

We were unable to replicate this issue in version 5.2.11 in our test environment. You could potentially try rebuilding the SSL certificate by running the following command:

Code: Select all

/scripts/rebuilduserssldb {user}

This could also indicate that the description of the SSL private key could be exceeding the YAML parser's 1024 character limit. To check this you can navigate to cPanel > SSL/TLS > Private Keys. Please ensure that the description is no more than 1024 characters in length. If neither of these options has resolved your issue, please feel free to open a ticket with our 24/7/365 support team! You can do so by emailing support@jetapps.com

[ludolugo]

i see the private key is 2048 for all users, in fact cpanel no longer support 1024 https://prnt.sc/q5MIj74CE2mq

[JetAppsAdam]

Hello ludolugo,

Just to clarify, I was referencing the Private Key "description", not the actual Private Key itself. The description is a section where you can make a brief note about this specific key. Please verify that this description is no longer than 1024 characters.

[ludolugo]

oh ok, the description was big but not 1024 characters, i have changed it https://prnt.sc/NWGfaGJPzZC5 , re-run /scripts/rebuilduserssldb and waited for the backup to complete with the same error

[JetAppsAdam]

Hello ludolugo,

If the key description was shorter than 1024 characters, but you are still facing the same issue, I'd like to advise you to open a ticket with our 24/7/365 support team. You can do so by emailing support@jetapps.com