A client of ours just tried to fully restore his account and it failed. I know that it first terminates the user and then recreates the account from the jetbackup server. In this situation, it gives the following error:
Code: Select all
[07/May/2018 14:49:23 +0100] Letting the server to cool down for 8 seconds...DONE
[07/May/2018 14:49:31 +0100] Restoring account...FAILED
[07/May/2018 14:49:31 +0100] [ERROR] Missing item at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 1110.
Whostmgr::Transfers::Session::_set_state(Whostmgr::Transfers::Session=HASH(0x4ae2c70), HASH(0x4ae80f0)) called at /usr/local/cpanel/Whostmgr/Transfers/Session.pm line 563
Whostmgr::Transfers::Session::enqueue(Whostmgr::Transfers::Session=HASH(0x4ae2c70), "AccountLocal", HASH(0x4aef728), 30) called at bin/restorepkg.pl line 300
bin::restorepkg::script("bin::restorepkg", "--allow_reseller", "--force", "/home/.jbm/restores/temp/MYCPANELUSER15257081418227/MYCPANELUSER") called at bin/restorepkg.pl line 53
The Jetbackup version that I'm using is the edge one:
Installed - EDGE Tier 3.2.15
Can someone fix this as soon as possible?
Thank you.