JetBackup Community Forums

Hello, After a number of weeks trying to get the JetServer backup to work properly I have decided to give up and move on. I am now trying to remove the program using the command:

sh /etc/jetserverbackupsmanager/uninstall

When I do this I am getting an error that I need to be root in order to uninstall the program and that some unknown error occurred. I am root user, logged in as super user. What other options do I have in order to remove the plugin?

Thanks!

Hello,

I'm sorry for the delay,
you must be logged in as root, if you can't please open support ticket with login details to the server and we will remove it for you.

Thanks for the reply. If you had read my message you would have seen I had mentioned I was logged in as root and as super user. Form some reason the su command was not sufficient. The solution was to run the command as follows:

sudo sh /etc/jetserverbackupsmanager/uninstall

That resolved the issue.