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restore failing on

Posted: March 26th, 2018, 10:43 am
by havri
Hello,

A user was trying to restore some folders from its home directory through cPanel -> Jetbackup -> File Backup, but we got some error notifications. Below are the log entries:

Code: Select all

[20/Mar/2018 20:18:17 +0200] Downloading backup to local location...
[20/Mar/2018 20:18:17 +0200]    Copying dir /public_html...DONE
[20/Mar/2018 20:18:18 +0200]    Copying dir /ssl...DONE
[20/Mar/2018 20:18:18 +0200]    Copying dir /tmp...DONE
[20/Mar/2018 20:18:18 +0200]    Copying dir /public_ftp...DONE
[20/Mar/2018 20:18:18 +0200]    Copying file /www -> public_html...FAILED
[20/Mar/2018 20:18:18 +0200] [ERROR] rsync: -: unknown option
rsync error: syntax or usage error (code 1) at main.c(1567) [client=3.1.2]

Let me know if you need any other info.

Regards.

Re: restore failing on

Posted: March 26th, 2018, 12:27 pm
by avihai
Hi Havri,

Please open a support ticket at:
https://billing.jetapps.com/clientarea.php
and let our support/developers have a look at that.
Make sure you provide all the details and credentials needed.

Thanks,
Avihai

Re: restore failing on

Posted: March 26th, 2018, 12:34 pm
by havri
Hello,

I opened a ticket.

Thank you.