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Problem restoring mail

Advanced Backup Manager for cPanel - More Information
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Posts: 8
Joined: August 19th, 2018, 1:28 pm

Problem restoring mail

Post by fbarajas » March 21st, 2019, 3:59 pm


One of my customers lost his mail. I'm trying to restore a remote backup for that email user (user@domain), but it's not working: the mailbox is blank after restore.

This is how I'm doing it:

a) I login to WHM as root, and go to "jetbackup".
b) On the JetBackup menu, I select "Restore&Download"
c) On the options above, in "backup type" i select "Email backups"
d) On the "Find Account" I type the users account name, and it appears with: "Total of 178 backups found for this account"
e) On the dropdown menu under "Total of 178 backups...", I select the account I want to restore. It appears to have a size of 4.02 GB
f) I select the account (checkbox)
g) On the top buttons, I click on "RESTORE".
h) The queue runs after some seconds.

Result: the email account is completely empty.

What am I missing?

Staff Member
Staff Member
Posts: 41
Joined: June 14th, 2018, 10:03 am

Re: Problem restoring mail

Post by ofir » March 24th, 2019, 9:41 am


Thank you for your feedback.
The email restore is a known issue on JetBackup 4.0.11 and 4.0.12

The fix for this bug will be released with JetBackup 4.0.13
Until then, you can open a support ticket to get a patch for it (or we can implement it for you)

Thank you.

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