JetBackup Community Forums

Hello,

I just purchased JetBackup to back up my accounts via cPanel to Hetzner's storagebox. I have already followed all the steps in the tutorials, however, when trying to save the new destination I get the following error:

Error: Registering Destination... Failed - Error: No error message returned from remote server (cmd: ssh -p 23 MyUser@MyUser.your-backup.de -o ControlPath="/usr/local/jetapps/etc/jetbackup5/.ssh/sockets/6455d17790ff8c795f40bdc2.sock" -x uname -a, output: Command not found. Use 'help' to get a list of available commands., exit code: 8)

If I try sftp or ssh access on port 23 the connection is successful.

How can I fix the problem?

Apparently the problem in question is at the end of the command line, when "uname -a" is passed...

If I run the full command line via bash the connection is made. It seems to me that the "-a" of uname is what is causing the "Command not found"

How to fix?

It works:
ssh -p 23 MyUser@MyUser.your-backup.de -o ControlPath="/usr/local/jetapps/etc/jetbackup5/.ssh/sockets/6455d17790ff8c795f40bdc2.sock" -x

It not works:
ssh -p 23 MyUser@MyUser.your-backup.de -o ControlPath="/usr/local/jetapps/etc/jetbackup5/.ssh/sockets/6455d17790ff8c795f40bdc2.sock" -x uname -a

Hello combit,

Apologies for any inconvenience this has caused you. This is a known issue that has recently appeared with Hetzner storage destinations. We have created an internal issue (JBB-#1569) for our developers to address this case. In the meantime, you can manually create this destination using the JetBackup 5 API. In the below example, replace the fields {HETZNER_USER}, and {HETZNER_PASSWORD} with the details related to your storage box user. (MyUser@MyUser.your-backup.de)
https://billing.jetapps.com/index.php?r ... found.html

If you are still having issues creating the destination, please do not hesitate to reach out to our 24/7/365 support team! You can do this by emailing support@jetapps.com

trying to connect bunny.net storage.
but, facing an error.
Screenshot: https://prnt.sc/LC8W7KUF95sA

Hello shohan,

From the error message, it seems that there are insufficient permissions on your destination. Please check and if the issue persists, please contact our 24/7/365 support team by emailing support@jetapps.com.

Best Regards,