Transfer files to backup server timeout.

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FiestaZero
Posts: 1
Joined: May 11th, 2023, 3:19 pm

Transfer files to backup server timeout.

Post by FiestaZero »

For a few days I have been facing a problem, jetbackup no longer transfers to the backup server, it remains stuck at 1% and when I give -strace p [id procces] I get the error:

Code: Select all

wait4(2864361, 0x7ffc6547897c, WNOHANG|WSTOPPED, NULL) = 0
select(12, [9 11], [], [], {tv_sec=0, tv_usec=500}) = 0 (Timeout)
wait4(2864361, 0x7ffc6547897c, WNOHANG|WSTOPPED, NULL) = 0
select(12, [9 11], [], [], {tv_sec=0, tv_usec=500}) = 0 (Timeout)
wait4(2864361, 0x7ffc6547897c, WNOHANG|WSTOPPED, NULL) = 0
select(12, [9 11], [], [], {tv_sec=0, tv_usec=500}) = 0 (Timeout)
wait4(2864361, 0x7ffc6547897c, WNOHANG|WSTOPPED, NULL) = 0
select(12, [9 11], [], [], {tv_sec=0, tv_usec=500}) = 0 (Timeout)
wait4(2864361, 0x7ffc6547897c, WNOHANG|WSTOPPED, NULL) = 0
select(12, [9 11], [], [], {tv_sec=0, tv_usec=500}) = 0 (Timeout)
wait4(2864361, 0x7ffc6547897c, WNOHANG|WSTOPPED, NULL) = 0
select(12, [9 11], [], [], {tv_sec=0, tv_usec=500}) = 0 (Timeout)
wait4(2864361, 0x7ffc6547897c, WNOHANG|WSTOPPED, NULL) = 0
select(12, [9 11], [], [], {tv_sec=0, tv_usec=500}) = 0 (Timeout)
wait4(2864361, 0x7ffc6547897c, WNOHANG|WSTOPPED, NULL) = 0
Backup info:
OS: CENTOS 07
CONNECTION: SSH - RSYNC
Tried connecting via SSH, SFTP, FTP, but same error.
JetAppsAdam
Staff Member
Staff Member
Posts: 74
Joined: August 5th, 2022, 11:01 pm

Re: Transfer files to backup server timeout.

Post by JetAppsAdam »

Hello FiestaZero,

Can you try running the following commands to restart JetBackup and see if this resolves your issue?

Code: Select all

service jetmongod restart
service jetbackup5d restart
If this does not resolve your issue, please feel free to open a ticket with our 24/7/365 support team! You can do so by emailing support@jetapps.com
Thank you,

Adam G
JetApps, LLC.
JetApps.com | JetBackup.com
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