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License Check Failed - cURL error 77
Posted: November 7th, 2023, 4:54 am
by MudgeeHost
There was a failed license check. Error: Failed checking license (
https://check.jetlicense.com/v2/). Error: cURL error 77: (see
https://curl.haxx.se/libcurl/c/libcurl-errors.html). Please visit the following link for more information
https://docs.jetbackup.com/licensing_is ... ation.html
curl error 77 is 'Problem with reading the SSL CA cert'
This is a server side error?
Do I need to be worried?
Re: License Check Failed - cURL error 77
Posted: November 7th, 2023, 5:04 am
by MudgeeHost
curl runs just fine from the command line on the host
# curl
https://check.jetlicense.com/v2/
{"success":true,"message":"","data":{"localkey":"||Invalid|No product ID was provided.","hash":"","msg":"No product ID was provided.","status":"Invalid","expires":""}}
Re: License Check Failed - cURL error 77
Posted: November 7th, 2023, 6:46 am
by MudgeeHost
I've restarted all the jet backup services, how do I force a license check?
Re: License Check Failed - cURL error 77
Posted: November 10th, 2023, 6:59 am
by JetAppsTrenton
Hello MudgeeHost,
Thank you for your patience! Please note that the cURL error 77 appears to be a PHP CORE issue and isn't related to a bug in JetBackup, as we have seen several other providers experiencing the same issue. To simply resolve this issue, please restart the effect services. You can find more information in the link provided below.
https://billing.jetapps.com/index.php?r ... ation.html
To force Jetbackup to validate your license, you can use the command below.
/usr/bin/jetbackup5 --license
Hopefully, this helps clarify your question!
Best Regards,
Trenton V
JetApps, LLC.
JetApps.com | JetBackup.com